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Labcorp is a bio-pharmacy company with a mission to advance health for all.

My Role   

Duration

Team

UX research,

Ideation, Prototyping and Usability Testing

3 months

Star Lee - UX Content Strategist

 

Kari Fellers - Director of Digital Experience Design

Projects
  • Enhanced Lab Report Redesign -- Feature addition

Clinical decision support (CDS) encompasses a variety of tools that provides clinicians, staff, patients or other individuals with knowledge and person-specific information, intelligently filtered or presented at appropriate times, to enhance health and health care. 

The five rights of CDS are:

  • The right information

  • to the right person

  • in the right format

  • through the right channel

  • at the right time in the workflow

Before

After

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  • Iterative research and testing for different features on the patient portal to better convey lab results to patients.

  • Looked for the best way to visualize data and show previous trends.

  • Tried to incorporate icons and colours into the report display. Ran studies to test people's understanding of the report and find the optimal design.

  • Presented the most up-to-date findings to patient portal teams.

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1. Initial research
How do people understand the old report and how they want it to improve?
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Goals
  • Understand patients behavior patterns and how they interact with the platform.

  • Find out patients preferences and frustrations about the old design.

Snippets of the result

When you think of viewing your lab results, what is the most important information to have when it comes to your results? (Select up to five.) [Check all that apply]

What is most important to you when it comes to visualizing your results? (Select up to three.) [Check all that apply]

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Click to enlarge

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Click to enlarge

Main takeaway
  • A new layout for the lab report is needed (larger typography and monospaced fonts). 

  • Icons to better visualise results.

  • Charts and trends that explain out of range values.

2. Usability Testing
How do people respond to the icons in the lab report?
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Goals
  • Test if introducing icons to the lab report helps users' understanding.

  • See if an icon legend that explains the icons is needed.

Snippets of the result
  • Questions were asked to see if users understand the results correctly.

  • Correct answer is Total Chol., TG, LDL-C.

Which of the following results (if any) are higher than the normal range?

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The List design

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The bar design

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No icon legend result

Main takeaway
  • The icon legend helps people understand the report better. (67% without legend vs 88% list legend vs 79% bar legend)

  • Most people (84%) think the colors and icons are at least somewhat helpful, and 78% think a legend that explains the colors and icons is helpful.

  • People prefer the bar design than the list design.

    • People choose the List design because they think it is more detailed and everything is listed. They think the word description is helpful.

    • People choose the Bar design because they think it is more concise,  easier to glance out, not too much information to read. They think the List design is crowded and has too many information.

  • Clinical Trials Study
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  • Sent out surveys to understand patients’ attitudes and understandings of clinical trials.

  • Assisted the drug development team to understand their potential patients better and help with the verbiage of CTA.

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  • Labcorp OnDemand
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  • A website that allows patients to order at-home test kits.

  • Ran usability testing to evaluate user ability to navigate to desired products on the website.

  • Based on the result, ideated features that could improve the user experience.

What I learned?
  • ​UX in a professional setting. This was truly a transformative experience for me. I felt honored to work with so many talented people and had the chance to practice UX in a professional setting. Throughout the experience, I learned the function of the UX team in a large company and the importance of standards, discipline, and coherence. I learned strategies to communicate with different stakeholders and ways to present the findings to other teams effectively. I also built my own system UX research methods and realised I should never let my perspective direct the research.

  • Design is never done. UX design is an iterative process and it's non-definitive. I can spend forever making a perfect research or a prototype. I should know when to stop and push the product forward. It is important to remember UX is not only about individual’s experience but about the whole interactions among all users (and experience created by it). Sometimes I need to balance between a perfect design and other difficulties (both technical and financial).

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