Zoe Chen Zhao
UX Designer/Researcher
Master (2021-2023):
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Georgetown University, Master in Communication, Culture, & Technology (UX focused)
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Bachelor (2017- 2021):
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McGill University, Cognitive Science major, Communication Studies minor
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Languages:
Mandarin
English
Basic French
Skills
Computational:
MS Office,
Java,
C++,
Python,
Adobe Suite,
SQL,
SPSS,
Figma
R & Shiny
Tableau
Javascript
UX:
Persona
Journey Maps
Prototyping
Wireframing
Usability Testing
Human-centered Design
Product Design
Work Experience
Sept.2023 – Present
(Remote)
Product Designer​​
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Spearhead the end-to-end design of Flocker, an AI-powered social app for event discovery and fostering friendships.
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Led the development of initial research, user flows, and prototypes.
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Built the design system from scratch, creating a cohesive visual language and component library that ensured consistency and scalability across the app.
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Ensure product features consistently aligned with overarching goals during agile ceremonies, contributing to a 35% faster development cycle.
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Effectively communicate 100+ designs and the rationale behind design decisions to the product team and the entire company.
UX Design Intern​
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Developed the Hippra dashboard, creating wireframes, prototypes, and mockups to enhance healthcare knowledge-sharing.
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Led iterative usability testing, improving user satisfaction based on actionable feedback.
Data Visualization Project
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Utilized tools like R, Python, and Tableau to interpret and derive insights from intricate datasets, creating over 10 informative presentations that summarize key findings.
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Managed data preparation and analysis on datasets containing 10k+ rows, ensuring optimal visualization and interpretation.
Jan.2023 – Apr.2023
(Georgetown University, Washington, D.C)
Oct.2022 – Dec.2022
(Georgetown University, Washington, D.C)
Conversational AI Design
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Designed a chatbot for the Undergraduate Admissions Office, integrating NLP and VUI design principles to increase user engagement.
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Achieved 90% user satisfaction and 85% accuracy through rigorous system testing and iteration.
Metaverse Project
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Unpacked the Metaverse and analyzed how VR technology operates as, and within, the socio-technical system of Web3.0.
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Presented findings on a public-facing website to the general public through a variety of media (including written content, videos, and technical diagrams).
Sept.2022 – Dec.2022
(Georgetown University, Washington, D.C)
Oct.2021 – April.2022
(Georgetown University, Washington, D.C)
Civic Education Project
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Evaluated digital tools combating misinformation in civics education through mixed methods research (1,000+ surveys, qualitative interviews).
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Analyzed data using SPSS to assess COVID-19's impact on teaching methods.
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Presented actionable insights at the Annual MPSA conference.
Labcorp UX Research Intern
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Redesigned patient lab reports, boosting comprehension by 20% through effective user research and data-driven design decisions.
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Conducted surveys and usability tests and partnered with developers to ensure technical feasibility and improved user experience.
Jun.2022 – Aug.2022
(Remote.)
Aug.2023 – Dec.2023
(Remote)
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